Managed IT Services for Fire and EMS
Freedom Factory® Pro
Through the Freedom Factory Pro program, we deliver comprehensive managed IT services and specialized support for Fire and EMS districts. We know that in emergency response, every second matters, and dependable technology is crucial for first responders to perform at their best. With Freedom Factory Pro, you’ll experience ironclad security, seamless network and system performance, and cost certainty–so you stay on budget, always. Our IT services for Fire and EMS offers you proactive monitoring, lightning-fast incident response, and customization that empowers your team to focus on what matters most–saving lives. We’ll ensure your IT infrastructure is operating at peak efficiency and reliability.
What Freedom Factory Pro has Done for Other Districts
Retired Chief at Central County Fire Protection District, St. Peters, MO
What Benefits Do You Get From Having Managed IT Services for Fire and EMS?
With managed IT services for Fire and EMS, you’re getting a fully staffed, virtual IT department–without the hefty price tag of hiring one. Find out how Freedom Factory Pro can benefit your district:
Dedicated 24/7 Service and Support
Receive reliable, personalized IT support from a dedicated team, available 24/7/365. Our team understands the high-stakes, unpredictable nature of your work where shifts can be long and days apart. That’s why our specialists are laser-focused on your priorities, ensuring your Fire and EMS operations run smoothly, no matter the time of day or night.
Proactive Technology Roadmap
Specializing in managed IT services for Fire and EMS, we help you stay on track with a strategic IT roadmap that covers purchasing, equipment replacements, and ongoing maintenance. We help you plan ahead, ensuring your needs are covered and technology is always up-to-date and aligned with your district’s needs, all while keeping costs within budget.
Remote Monitoring and System Updates
Through continuous remote monitoring and proactive system updates, we detect and resolve issues before they impact your crew. Regular device updates help minimize downtime, ensuring your technology is always ready when you need it.
IT Vendor Management
Remove having to manage multiple IT vendors. We’ll handle all vendor communication, for smooth coordination and support. From troubleshooting to system integration, we make your technology leaner, lighter, and simpler.
Features Your Managed IT Service Provider Should Offer
Our Freedom Factory Pro service is one of a kind, customized to suit the needs of Fire and EMS districts. We work with you and your crew to implement an IT Support plan that fits all of your needs and removes any and all IT headaches from your busy schedule.
- Technology Strategy: A comprehensive strategy and 3-year plan specific to your Fire and EMS agency.
- Technology Budgeting Plan: Our annual audit and planning process ensures you have the technology you need when you need it. Whether it be general funds, a bond issue or a grant, we are familiar with how to help you plan.
- Knowledge of Fire and EMS Specific Systems: We understand and support Mobile CAD systems and MDTs, Narcotics Safes, Knox Box rapid access systems, Station Alerting systems, and more.
- Coordination with 911 Emergency Dispatch: Knowledge and support for how your agency interacts with your 911 center will help us manage your IT services in a more efficient manner.
- Compliance and Record Retention: We’ll coordinate with your legal counsel to define and implement systems that allow you to be in compliance with state record retention policies and sunshine requests.
- New Equipment Purchasing and Replacement Plan: Need new hardware? Our team will order, configure, and ship to you. Additionally, we help you work from a plan, so your team is never slowed down by out-of-date equipment.
- Free Onsite Proactive Maintenance and Virtual Support: Reduce downtime due to technology failure. With real-time access to our dedicated support team through web, email or phone we quickly resolve IT issues.
Discover What Your District Needs
Ready to upgrade your district’s IT? Connect with our experts for a free consultation and see how Freedom Factory Pro can provide you secure, reliable, managed IT services for Fire and EMS, so your team can serve your community.